FAQ 1: Backup
The most common reason of this problem is the
destination drive hasn't enough space, please take a
If you use Windows 7, you need to keep login Windows
system, if you logout Windows, all program cannot access
the "Documents" folder, it is a private folder for each
user, and it also can cause this error.
And the following reasons can also cause this problem:
1. The computer logout the Windows or hibernate, then
the computer cannot access the network folder.
2. The current windows login user wasn't granted to
access the destination drive or folder.
3. The destination drive is not available, please reboot
the computer and try again.
4. The destination folder has some confusion, please
create a new destination folder use for the backup.
5. The backup source or destination path is too long or
contains illegal character, if the path is more then 255
characters, the backup program cannot work.
6. The backup program had been closed, if you click the
"Stop" button, the backup program will be closed, and
cannot run any backup job, you need to click the "Hide"
button to let the backup program runs at the background.
7. Some anti-virus software block the backup job.
8. If you use a second USB hard drive, check if it is
auto disconnect when the computer on idle.
FAQ 2: What
is "Keep multiple backup copies"?
Backup will keep all files in each of its backup copies
sup-folder, for example, by default, it keep the last 3
backup copies, so at the first 3 times backup task, the
program copy all files from the source folder to the 3
sub-folders("Backup_1","Backup_2","Backup_3") of the
destination, "Backup_3" store the latest backup files,
"Backup_2" store the previous backup files, "Backup_1"
store the first backup files, each
sub-folders("Backup_1","Backup_2","Backup_3") has a full
backed up files.
At the 4th and the later backup tasks, the program would
only copy the new and modified files to "Backup_3", and
it only take a little time.
If your backup files is 2G, and you set to Keep last 60
backup copies, it will needs 120GB dist space.
FAQ 3: How to
backup multiple folders.
can only has one source folder, but you can create
multiple profiles, and specify the same backup time for
multiple profiles, they can runs at the same scheduling.
You also can use the "Copy the Current Profile's Setting
to a New Profile" function to add multiple profiles